I had a frustrating experience when using the General Ticketing Machine to top up my Nets FlashPay card (Elderly commuters try using machines for first time as 11 MRT stations stop cash top-ups at service counters; Sept 1, online).
The top-up amount was deducted from my credit card, but not updated on my FlashPay card.
I contacted the passenger service officer with the receipt, which indicated the error, and he told me to contact my bank.
So I called Citibank, but to my horror, I was asked to check with passenger service or Transit Link’s office.
To get my money back, I emailed Citibank, called its hotline and left messages, but there was no response.
I also contacted Nets, whose response was that this issue was not its responsibility and that I should contact my bank.
It is not a good idea to go cashless if no organisation wants to take responsibility when things go wrong — something to think about now.